ORDERS
1. How long will my order take to arrive?
Orders are typically processed within 1–2 business days.
Pre-order items may have longer processing times. Where applicable, the estimated dispatch date will be shown on the product page.
Once your order has been dispatched, you'll receive a confirmation email with tracking information.
2. Can I track my order?
Yes. Once your order has been dispatched, we'll send you a tracking link by email so you can follow its journey.
3. Can I change or cancel my order?
If your order hasn't been processed or dispatched, we'll do our best to help.
Contact us as soon as possible at hello@weareurma.com. We can't guarantee that changes or cancellations will be possible once an order has been placed.
4. I entered the wrong delivery address. What should I do?
Contact us immediately at hello@weareurma.com
If your order hasn't been dispatched, we'll do our best to update the delivery address. Once an order has been dispatched, we may be unable to make changes.
SHIPPING
5. Do you ship internationally?
Yes. We ship to selected international destinations.
Available shipping methods, costs and estimated delivery times will be shown at checkout.
6. Will I have to pay customs or import fees?
International orders may be subject to customs duties, taxes or other import charges imposed by the destination country.
Where these charges aren't collected at checkout, the recipient may be required to pay them before or upon delivery.
7. My order hasn't arrived. What should I do?
Start by checking the tracking information provided in your dispatch email.
If your parcel appears significantly delayed or the tracking hasn't updated, contact us at hello@weareurma.com and we'll help investigate.
RETURNS & REFUNDS
8. Can I return my order?
Yes. Eligible items can be returned in accordance with our Returns & Refunds Policy
Items must meet the return conditions outlined in that policy. Please read it before sending anything back to us.
9. Do you offer exchanges?
We don't currently offer direct exchanges.
If you'd like a different size or product, return the eligible item in accordance with our Returns & Refunds Policy and place a new order.
10. What if my item is faulty, damaged or incorrect?
Contact us at hello@weareurma.com as soon as reasonably possible with your order number and details of the issue.
If possible, include photographs so we can assess the problem and resolve it as quickly as possible.
PRODUCTS
11. How do your T-shirts fit?
Our T-shirts are designed with anoversized unisex fit.
For a less oversized fit, you may prefer to size down. We recommend checking the measurements in our Size Guide
12. I'm between sizes. Which size should I choose?
For a more relaxed, oversized look, choose the larger size. For a closer fit, choose the smaller size.
For the best comparison, check the garment measurements in our Size Guide against a T-shirt you already own.
13. How should I care for my clothing?
Wash inside out at 30°C or below, use a mild detergent and air dry where possible. Never iron directly over printed graphics.
See our Care Guide for full instructions and always follow the care label attached to your garment.
14. Will sold-out items be restocked?
It depends on the piece. Some products may return, while others may only be available as part of a limited release.
Follow URMA on Instagram and TikTok or join our email list to hear about restocks and future releases.
PAYMENTS
15. What payment methods do you accept?
Available payment methods will be displayed at checkout and may vary depending on your location.
These may include major debit and credit cards and supported express payment options.
16. Is my payment secure?
Payments are processed through the secure payment services available through our online store.
URMA does not directly store your full payment card details.
URMA
17. What is URMA?
URMA is more than clothing.
We're a UK clothing brand built around resilience, courage and the stories that shape us. Every collection is created with purpose: to make clothing that carries meaning beyond what you see.
Wear Your Story.
18. Where are you based?
We're based in the United Kingdom.
19. Do you work with creators?
Yes. We're interested in hearing from creators, photographers and individuals who genuinely connect with what URMA stands for.
For collaborations, contact hello@weareurma.com
20. Can I share photos of myself wearing URMA?
Absolutely. We'd love to see how you're wearing your story.
Tag @weareurma on Instagram or @weareurma on TikTok.
Please note that tagging us doesn't automatically mean we'll repost or use your content.
HOW CAN I CONTACT YOU?
The best way to reach us is:
hello@weareurma.com
We aim to respond within 24–48 hours, Monday to Friday, excluding UK public holidays.
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