Last updated: August 2026
Thank you for shopping withURMA.
We're committed to getting your order to you safely and efficiently.
ORDER PROCESSING
Orders are typically processed within1–3 business days, Monday to Friday, excluding UK public holidays.
During collection launches, promotions, holidays or other busy periods, processing may take longer.
Processing time is separate from delivery time.
PRE-ORDERS
Estimated pre-order dispatch dates or timeframes will be displayed on the relevant product page.
Orders containing both in-stock and pre-order items may be dispatched together once all items are available unless otherwise stated.
Pre-order dates are estimates and may change because of production, fulfilment or supply-chain delays.
ESTIMATED DELIVERY TIMES
Once dispatched:
· **United Kingdom:** 2–5 business days
· **Europe:** 5–10 business days
· **International:** 7–15 business days
These are estimates and aren't guaranteed.
SHIPPING COSTS
Shipping costs are calculated at checkout according to the delivery address and shipping method.
Any free-shipping promotions and applicable conditions will be displayed on our website or at checkout.
TRACKING
Where tracking is available, we'll send tracking details after dispatch.
Please allow time for tracking information to become active.
FREE UK RETURN SHIPPING
We offer afree prepaid return label for eligible returns from within the United Kingdom.
Contact [hello@weareurma.com](mailto\:hello@weareurma.com) to request a return.
Once approved, we'll provide instructions and, where applicable, a prepaid return label.
Please retain proof of postage until your return has been completed.
INTERNATIONAL RETURNS
Free return labels aren't currently provided for change-of-mind returns outside the UK unless expressly stated otherwise.
International customers are generally responsible for change-of-mind return shipping costs.
For faulty, damaged, incorrect or non-conforming items, contact us before returning the product.
CUSTOMS AND IMPORT CHARGES
Orders outside the UK may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country's authorities.
Unless collected at checkout or expressly stated otherwise, the recipient may be responsible for these charges.
Customs processing can also affect delivery times.
INCORRECT DELIVERY INFORMATION
Please check your delivery information carefully.
If you've provided an incorrect or incomplete address, contact us immediately.
We'll try to update the details if the order hasn't been dispatched, but changes can't be guaranteed.
Additional delivery charges may apply if an order is returned because of an incorrect or incomplete address and you request redelivery.
LOST OR DELAYED ORDERS
If your tracking shows an unexpected delay or your order hasn't arrived within a reasonable period after the estimated delivery date, contact us.
We'll review the tracking information and, where appropriate, investigate with the delivery provider.
DAMAGED DELIVERIES
If an order arrives damaged, contact us as soon as reasonably possible.
Where possible, provide:
· Your order number.
· A description of the issue.
· Photographs of the affected product.
· Photographs of the packaging.
Please retain the item and packaging while we investigate.
Your statutory rights aren't affected.
CONTACT US
URMA
Email:[hello@weareurma.com](mailto\:hello@weareurma.com)